Revenue cycle management within a fast-moving healthcare environment is considered a complex billing and coding maze; instead, it is all about people - the patients who receive healthcare, the providers who deliver services, and the teams that so diligently work towards achieving the financial health of healthcare organizations. It is only when we treat revenue cycle management as a science of humans that we will find ways to make the healthcare system more compassionate and successful.

Revenue cycle management deals with the financial side of a patient from the registration process to payment. On the human side of things, every single interaction counts the interaction with the patient, the insurance company, and even other hospital staff. Everyone counts in the sweeping experience and even influences the patient's level of satisfaction.

RCM is, however, a human-centered approach: Being sympathetic and candid proves to help communicate with patients. Medical bills and insurance claims can be too much for them to deal with so providing the resources, support, and guidance can lead to great empowerment through them and their financial responsibilities. This reduces the anxiety that a patient can feel along the way and will increase trust in the patient-provider relationship.

The better the processes of RCM are managed, the better the stress relief will be, and thus healthcare workers will focus on the competencies that put them in service - to take care of patients. Appropriate training of the technological aspects as well as efficient workflows can make the experience of RCM more pleasant for all the constituents involved towards an improved cooperation.

Finally, by humanizing revenue cycle management, this administrative function becomes integral to patient care. Put people over processes, and it may be possible to foster a healthcare environment that holistically develops empathy, openness, and teamwork while crafting better outcomes for both patients and providers.