Biman Bangladesh Office in Motijheel: Comprehensive Guide
Introduction
Biman Bangladesh Airlines, the national flag carrier of Bangladesh, plays a pivotal role in connecting the country to numerous international destinations. The airline’s Motijheel office stands as a key hub for customer service and administrative operations. This comprehensive guide provides valuable information about the services, location, contact details, and other essential aspects of the Biman Bangladesh office in Motijheel.
Location and Accessibility
Where is the Biman Bangladesh Office in Motijheel?
The Biman Bangladesh office is conveniently located in the heart of Motijheel, Dhaka’s bustling commercial district. The exact address is:
Biman Bangladesh Airlines Regional Office
Balaka Bhaban, Motijheel C/A, Dhaka-1000, Bangladesh
How to Reach the Office
The office is easily accessible by public and private transportation. Multiple bus routes and ride-sharing services like Uber and Pathao operate in the Motijheel area, ensuring smooth travel for customers. Ample parking spaces nearby also facilitate visitors arriving in private vehicles.
Contact Information
Phone Numbers
For inquiries and customer support, you can contact the office through the following numbers:
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Reservation & Ticketing: +880 2 9560151-4
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Customer Service: +880 2 9560155
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24/7 Call Center: 01990-905909
Email Address
For written communication, you can reach out via email at:
info@biman-airlines.com
Services Offered at the Motijheel Office
1. Flight Bookings and Reservations
The office provides assistance for booking domestic and international flights. Passengers can inquire about flight schedules, ticket availability, and fare structures.
2. Ticket Modifications and Cancellations
Need to reschedule or cancel a flight? The staff at the Motijheel office can assist with ticket modifications, refunds, and cancellations.
3. Frequent Flyer Program
The Biman Loyalty Club offers various benefits to frequent flyers. You can register, manage your account, or redeem points at the Motijheel office.
4. Visa and Travel Documentation Assistance
Traveling internationally? The office provides guidance on visa requirements, travel advisories, and necessary documentation.
5. Cargo Services
Biman Bangladesh operates cargo services for both domestic and international shipments. The Motijheel office handles inquiries related to cargo booking, tracking, and documentation.
6. Customer Grievance Handling
The Motijheel office prioritizes customer satisfaction by addressing grievances, complaints, and feedback to enhance service quality.
Why Choose the Biman Bangladesh Motijheel Office?
Expert Staff Assistance
The professional and courteous staff ensure that all customer queries are handled efficiently.
Central Location
Its strategic location in the commercial hub of Dhaka makes it convenient for both business and leisure travelers.
Wide Range of Services
From ticket bookings to cargo services, the office offers comprehensive solutions for travelers.
Tips for Visiting the Motijheel Office
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Visit During Off-Peak Hours: Avoid visiting during the first and last hours of the day to minimize waiting time.
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Carry Necessary Documents: Bring valid identification, ticket details, and travel-related documents for faster service.
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Check Office Hours: Ensure the office is open before planning your visit. The usual working hours are from 9:00 AM to 5:00 PM, Sunday to Thursday.
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Utilize Online Services: While the office provides excellent service, many tasks can be completed via Biman’s official website.
Frequently Asked Questions (FAQs)
1. Can I book international flights at the Motijheel office?
Yes, the office facilitates bookings for both domestic and international flights.
2. What payment methods are accepted at the office?
The office accepts cash, credit cards, and mobile financial services for ticket purchases and other transactions.
3. Is there a dedicated counter for business class passengers?
Yes, business class passengers are provided with priority service at the Motijheel office.
4. How do I file a complaint?
You can file complaints in person at the office or through their customer service hotline and email.
Conclusion
The Biman Bangladesh office in Motijheel serves as a vital touchpoint for customers seeking travel-related services. With its strategic location, professional staff, and comprehensive service offerings, it remains a top choice for travelers. Whether you need to book a flight, modify an existing reservation, or seek cargo solutions, the Motijheel office is well-equipped to meet your needs.
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